Refund policy

 

Navigator provides quality products for your adventures, that are built to last. We believe that you will love your Navigator product as much as we do. However, in the unlikely event that you need to return your product, or you have received a damaged, faulty or incorrect product, please adhere to the below procedure.

Our Policy 

Our customers are important to us, at Navigator we endeavour to provide our shoppers with quality products, fast delivery and quality service. In the unlikely circumstance you would like to return all or part of your order please email us with your name and order number at hello@navigatorgear.co.nz with returns/exchange in the subject line.

Exchanges 

All exchanges are subject to authorisation by Navigator.  On contacting our team, you will receive a return authorisation number (RA #) which must accompany your return. 

We require your return to be received within 10 business days of authorisation.  

For all returns/exchanges shipping costs are to be covered by the customer. 

On receipt of your item/items, we will issue a refund provided all items meet the criteria in the return’s checklist. You will then need to create a new order online.

Any refunds applicable will be processed via our website and may take up to 7 business days for funds to be received back into your account. 

Please ensure to include your RA #, full name, contact phone number/email address, order number & reason for return.

 Return Checklist

Must be lodged within 30 days of the purchase. Product must be in original condition, packaging & all tags attached. We also require proof of purchase to be emailed through to one of our team members to then receive an RA # and we will then confirm the return shipping address. 

 Warranty

Navigator provides a 18 months replacement warranty against manufacturing faults or defects. 

Conditions resulting from normal wear & tear, modification, misuse, abuse or incorrect fitment are not covered and will void the warranty.

To make a claim under this warranty, please contact our customer support team by emailing hello@navigatorgear.co.nz with photos of your damaged or faulty item, your order number and a detailed description and we will rectify this as soon as possible.