Shipping policy

Where is my order?

We aim to pick and dispatch orders within 2-4 business days, depending on busy periods and other warehouse factors.

If your order is urgent, please send us an email at hello@navigatorgear.co.nz and we will do our best to prioritise your order for you.

Once your order is ready for courier pickup, you will receive a shipping confirmation email with the tracking number to track your order directly through the courier’s website. Please allow up to 24 hours for your parcel to register in the couriers’ system before attempting to track your order.

We use NZ Post and Aramex couriers. These freight companies can deliver from 2 business days up to over a week, depending on your location.

Please note that we are unable to deliver via a PO Box address, we need a physical address.

Please note that all orders are sent with no signature required for delivery. If you require a signature, please specify this in your order notes.

How much is delivery?

Standard Delivery: $14
Rural Delivery: $26

Bulky Item Surcharge: $33
Bulky Item Rural: $45

Rural Delivery: Please select “Rural Delivery” if your delivery address is rural. If the rural option is not selected, your order may be delayed while we confirm the correct delivery charge.

Bulky Items

Oversized items, such as camping tables and chairs, incur an additional bulky item surcharge of $33 due to their size and handling requirements.

Orders $400 and above will incur a bulky item charge.

Rural Delivery

Orders sent to rural delivery addresses incur an additional $12 rural delivery surcharge.

Do you provide international shipping?

We currently only ship within New Zealand.